How to provide feedback

We welcome your feedback. At this surgery, we believe that all patient feedback, including complaints, can be used to improve the quality of the healthcare we provide. Please speak to one of the staff or doctors if you have any concerns about your care, or let us know in writing, either by letter or e-mail.

We aim to respond to any concerns in a timely manner. If you wish to go further, you can contact the HCCC (Health Care Complaints Commission) on 1800 043 159.

Complaints to the Commission must be in writing and we recommend that you contact the Commission’s Inquiry Service on (02) 9219 7444 or Toll-Free on 1800 043 159 to discuss your concerns. Staff at the Commission can help you put your complaint in writing if you require assistance